Shipping & Returns

Delivery times (South Africa Only)

  • We will deliver your order within 5 working days.
  • If we suspect any delays, we will contact you immediately for instructions.
  • Special delivery instructions can be added during checkout.

International Orders

  • For international orders please contact us directly (lauren@reynekewines.co.za) and we will supply a local retailer in your country.
  • Or search wine.co.za for the wine you are looking for. Next to the wine details we list the importer in your country.

Shipping

  • A flat rate of R150.00 is charged per case for all locations in South Africa.
  • We offer Free Shipping for all orders with a value higher than R1500.00.
  • If you have any issues with delivery or with your wine, please call us on +27 (0)21 881 3451 or email lauren@reynekewines.co.za

Returns and Breakages

  • If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
  • In cases of unavailability, we will refund you in full.
  • Any complaints regarding the standard and quality of the products bought should be directed to lauren@reynekewines.co.za
  • Reyneke wines reserves the right to cancel an order for which payment has already been received if stock is insufficient or the quality of goods ordered does not meet our standards. Should we ever exercise this right, we will first communicate with you to try and suggest alternative wines, failing which you will receive a full refund with no deductions.

Breakage policy

As wine bottles are rather fragile, we unfortunately do experience breakages…

  • Breakage policy – Bottle
    If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign (that way we can claim it back from insurance). Then please let us know via lauren@reynekewines.co.za how many bottles are broken (and which wine). We ask that you send us photo evidence of this, as this speeds up the return/replacement process. We will then access the damage and refund the relevant amount back into your credit card or send you replacement wine. The choice is yours.
  • Breakage policy – Case
    In the extreme case of the whole case being damaged, please do not accept the delivery. Then please let us know via lauren@reynekewines.co.za and we will get you a replacement asap. We once again require photo evidence of this.